Frequently Asked Questions

The most convenient way to purchase a SeeKrakow trip is via our official website or sending a message to bookings@seekrakow.com. Our products are also available in in Krakow Tourist Information Point at Grodzka Street 18, and selected hotels and hostels throughout the city.
Yes, we offer a variety of discounts. It depends on the selected tour. According to Polish law, a student ticket is a ticket entitling a student under 26 to get a discount. The ticket holder must have a valid student ID with a clearly visible date of birth and the validity date of the document.
The expected duration of the trip depends on the type of trip but may change slightly if weather conditions change or road conditions are difficult. Information on the estimated tour duration can be found on our website. Times shown include visiting time and group roundtrip time.
Our trips can be attended by people with physical or intellectual disabilities, provided that they are accompanied by a guardian who can ensure their comfort and safety during the visit. However, we would like to inform you that not all the facilities visited on our tours are accessible. If you want to purchase a ticket for a person with a disability, please contact our Help Desk at the e-mail address bookings@seekrakow.com or by phone: +48 506 379 678 ext. 1. In some places, it is also possible to visit according to an individual program. Detailed information can be obtained by contacting our Product Department at seekrakow@seekrakow.com or by telephone number +48 506 379 678 ext. 2.
We do not have fixed meeting points. They are dependent on the tour. Please consult the pick-up points when arranging your tour!
We most often meet at 2 Wielopole Street, at the Kiss & Ride point. This is our Central Meeting Point.

Often, but not always, a meeting point can be arranged at locations:
– Bus Bay, 65 Starowislna Street (Kiss & Ride);
– Bus Bay, Pawia Street (Kiss & Ride);
– Bus Bay, 2 Wielopole (Kiss & Ride);
– Bus Bay, 14 Straszewskiego (Kiss & Ride);
– Dizzy Daisy Downtown Hostel;
– Maximilian Hotel;
– Alexander Hotel;
– Sheraton Grand Hotel;
– Qubus Hotel;

We start our walking tours in front of Krakow Tourist Information Point at Grodzka Street 18.

Schindler’s Factory tour starts in front of the Museum at Lipowa Street 4.
We handle each tour in English and the languages listed in the
respective offer. If you don’t see your language there, please contact us. We are able to customise a tour to suit your needs.
Email: booking@seekrakow.com
Children are welcome on any of our tours; however, it is not recommended that children under the age of 14 visit the Auschwitz Birkenau Museum.
Depending on the form of payment chosen and the method of booking, payment for reservations can be made by debit/credit card, cash, or via Espago or PayPal link.

Most of our trips include walks, so we recommend that you equip yourself with comfortable shoes with a flat sole and adapt your clothes to the current weather conditions. It may also be necessary to adjust to the specifics of a given place (e.g. when visiting the Auschwitz-Birkenau Museum, please choose clothes in subdued colors and closed-toe shoes). When booking, it is always worth making sure that you have appropriate clothing for a given situation.
It is always possible to take a small purse or backpack on a trip. In the event that it is necessary to transport a larger amount of luggage for you, please consult our staff when making a reservation, as some museums impose restrictions on tourists in this regard (e.g. in the case of the Auschwitz-Birkenau Museum and Wieliczka Salt Mine, the maximum dimensions of the bag or a backpack that can be brought into the museum is 30x20x10 cm).
If you need to cancel your participation in the trip, please contact our Regular Tours Service/Help Desk at the e-mail address bookings@seekrakow.com or by telephone number +48 506 379 678 ext. 1. We will provide you with instructions on how to proceed.
During each of our trips, you are under the care of a SeeKrakow employee, SeeKrakow driver, or a professional guide. However, if it happens that for some reason you disconnect from the group, please contact our Help Desk immediately by calling +48 506 379 678 ext. 1 or by e-mail bookings@seekrakow.com. Our employee will provide you with instructions on how to proceed.
Depending on the tours, we use different models of vehicles. We most frequently use the Mercedes-Benz V Class, Mercedes-Benz Sprinter and Mercedes-Benz Tourismo. This depends on the tour being organised.
The lunch break, as well as the meal, are not included in the price of the tour unless such an option has been chosen.

It is best to bring with you a drink in a tightly sealed bottle, and dry snacks such as sandwiches, bars, etc.

For safety reasons, You are kindly requested not to eat on the buses so as not to soil the vehicle as well as other passengers.
In the case of visits to sites where entrance tickets are required, documents proving the identity of the participant and confirming eligibility for any discounts are necessary.
Our regular tours follow a set program which can be found on our website. If you would like to customize your tour, we encourage you to choose a private option of the a trip. We will be happy to prepare a tailor-made offer.